The difference between care and control lies in how we’re treated. Medical staff are the heartbeat of any clinic or hospital. They’re the first faces we see, the voices we hear on the phone, the hands that take vitals and deliver medications. They set the tone for every visit, every referral, every moment of vulnerability. But when the system is broken, even well-meaning staff can become barriers instead of bridges. When a nurse says, “You’re not special,” that’s not just a comment it’s a wound. When a receptionist reroutes a specialist referral to a nurse assistant , that’s not just scheduling it’s erasure. When a practitioner prescribes meds without reading the chart, that’s not just oversight it’s risk. Patients and caregivers aren’t asking for favors. They’re asking for care. And when medical staff forget that, the system fails. The Quiet Power of Gatekeeping Gatekeeping doesn’t always look like denial. Sometimes it’s subtle: ...
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